Target is introducing a new grading system for employees that focuses on customer interactions as part of an effort to improve in-store shopping experiences. While the initiative aims to enhance customer service, critics raise concerns about the feasibility of measuring friendliness and its impact on existing operational challenges.
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Target is introducing a new grading system for employees that focuses on customer interactions as part of an effort to improve in-store shopping experiences. While the initiative aims to enhance customer service, critics raise concerns about the feasibility of measuring friendliness and its impact on existing operational challenges.
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Why Your Next Trip To Target May Be A Test
Target Implements New Employee Grading System Focused on Customer Interaction