New York City Implements 'Click to Cancel' Rule Effective October 1, 2026

As of October 1, 2026, consumers in New York City will be able to file complaints against businesses that create obstacles to canceling subscriptions. The new regulation mandates that if a subscription can be initiated online, it must also be possible to cancel it in a similar manner. This municipal rule aims to protect consumers from complicated cancellation processes. The Department of Consumer and Worker Protection (DCWP) will oversee the enforcement of this rule, which is now finalized. Businesses that do not comply may face civil penalties starting at $525 and could be required to issue refunds to consumers. Consumers who encounter difficulties can submit complaints by mailing a completed form along with relevant documents, such as receipts and contracts, to the NYC Department of Consumer and Worker Protection, Consumer Services Division, 42 Broadway, New York, NY 10004, or by faxing the complaint and documents to (212) 487-4482.