Social Security Administration Commissioner Testifies on Agency Performance Amid Insolvency Concerns

Social Security Administration (SSA) Commissioner Frank Bisignano defended the agency during congressional testimony on June 10, 2026, highlighting improvements in call response times and overall efficiency. He stated that the SSA is experiencing its best performance under the Trump administration, with 90% of calls answered and an average wait time reduced to five minutes, a 75% improvement. Bisignano's remarks followed the release of the Social Security board of trustees' annual trust fund assessment, which indicated that the agency's two major trust funds could be depleted by 2034 without congressional intervention, leading to a potential reduction in benefits to 83% of their value. He urged Congress to act to ensure the trust funds remain stable and emphasized the importance of improving operations to encourage investment in the agency. While discussing staffing levels, Bisignano noted that recent reductions have not hindered the agency's ability to serve customers and committed to keeping field offices open.