Reported by Ars Technica •
62 Outlet-flavored L R No clear lean ✓ verified
Why this rating? · 5 signals

Signals flagged in the original

  • loaded language: 'serious mistake'
  • loaded language: 'unlucky Verizon customer'
  • framing: headline asserting a conclusion
  • editorializing: raises questions about Verizon's process
  • omitted response: a named/criticized party is given no chance to respond

Analyzed by our bias model Full breakdown ↓

Verizon customer receives refurbished phone with remote management software

A Verizon customer received a refurbished phone that included a Mobile Device Management profile, allowing Verizon to control the device remotely. The phone was a store demo unit that had not been properly wiped, leading to the erasure of the customer's data after a few weeks of use.

Companies
Verizon
People
Tom Collery

Our neutral summary

A Verizon customer received a refurbished phone that included a Mobile Device Management profile, allowing Verizon to control the device remotely. The phone was a store demo unit that had not been properly wiped, leading to the erasure of the customer's data after a few weeks of use.

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Language Analysis

Loaded-language score 62/100
wirepublicmainstream flavoredpartisanadvocacy
Inflammatory language 15/100
Sentiment -10/100

Loaded Language Removed

  • ✕ loaded language: 'serious mistake'
  • ✕ loaded language: 'unlucky Verizon customer'
  • ✕ framing: headline asserting a conclusion
  • ✕ editorializing: raises questions about Verizon's process
  • ✕ omitted response: a named/criticized party is given no chance to respond

Original vs. Neutral

Original Headline

Verizon sent man a refurbished phone with MDM, then deleted his data remotely

Neutral Headline

Verizon customer receives refurbished phone with remote management software