A Verizon customer, Tom Collery, received a refurbished Samsung Galaxy Z Flip7 that was equipped with a Mobile Device Management (MDM) profile, allowing Verizon remote control over the device. This incident has raised concerns regarding Verizon's procedures for preparing refurbished phones. Collery reported network issues and was sent a replacement phone, which turned out to be a store demo unit that had not been properly wiped. After using the phone for a couple of weeks, all of his data was erased due to a remote action that triggered a complete reset.
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62
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Verizon customer receives refurbished phone with remote management software
A Verizon customer received a refurbished phone that included a Mobile Device Management profile, allowing Verizon to control the device remotely. The phone was a store demo unit that had not been properly wiped, leading to the erasure of the customer's data after a few weeks of use.
Companies
Verizon
People
Tom Collery
Annotating as
No note attached
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Bias Analysis
Bias score
62/100
wirepublicmainstream
flavoredpartisanadvocacy
Inflammatory language
15/100
Sentiment
-10/100
Bias Indicators Removed
- ✕ loaded language: 'serious mistake'
- ✕ loaded language: 'unlucky Verizon customer'
- ✕ framing: headline asserting a conclusion
- ✕ editorializing: raises questions about Verizon's process
- ✕ omitted response: a named/criticized party is given no chance to respond
Original vs. Neutral
Original Headline
Verizon sent man a refurbished phone with MDM, then deleted his data remotely
Neutral Headline
Verizon customer receives refurbished phone with remote management software