A report indicates that homeless individuals and those experiencing financial difficulties are increasingly directed to online applications, which may limit their access to basic bank accounts. This shift raises concerns about the banking sector's ability to support its most vulnerable customers.
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Banks face criticism for not serving vulnerable customers
A recent report highlights that homeless individuals and those in financial hardship are being pushed towards online banking applications, which could hinder their access to basic banking services. This situation has led to criticism of banks regarding their support for vulnerable customers.
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Banks accused of failing most vulnerable customers
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Banks face criticism for not serving vulnerable customers