Petlibro founder and CEO York Wu provided details regarding an outage that prevented users from controlling their smart pet feeders via the companion app, which resulted in some pets not being fed. The company, owned by Shenzhen Libro Technology Co. based in Shenzhen, China, first acknowledged the outage on Tuesday at 5 AM PT and reported it was resolved by Wednesday at 7 PM PT. However, some users indicated they were still experiencing issues as of August 13. In a blog post on Saturday, Wu apologized for the situation and confirmed that the outage was due to problems with Petlibro's cloud server.
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30
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provisional
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Petlibro addresses outage affecting smart pet feeders
Petlibro's CEO York Wu addressed an outage affecting the company's smart pet feeders, which left some users unable to feed their pets through the app. The outage was acknowledged on Tuesday and reported as resolved by Wednesday, though some users continued to experience issues. Wu confirmed that the outage was caused by problems with the cloud server.
Companies
Petlibro
Shenzhen Libro Technology Co.
People
York Wu
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Language Analysis
Loaded-language score
30/100
wirepublicmainstream
flavoredpartisanadvocacy
Inflammatory language
10/100
Loaded Language Removed
- ✕ headline asserts a conclusion / scare-quotes
Original vs. Neutral
Original Headline
Petlibro accused of “gaslighting” users over smart pet feeder outage
Neutral Headline
Petlibro addresses outage affecting smart pet feeders