The UK government announced new measures aimed at protecting consumers from rogue builders, including a database of trusted traders and a payment system designed to enhance safeguards. The scheme, set to launch next month, will require traders to meet specific standards regarding customer service, transparency, and dispute resolution. Prime Minister Andy Burnham stated that unscrupulous tradespeople negatively impact the reputation of honest workers, causing families stress and leaving projects unfinished.
The National Federation of Builders (NFB) expressed skepticism about the effectiveness of the new scheme, suggesting that it may not deter rogue operators. Citizens Advice noted that home renovations are a significant source of consumer complaints, with over a quarter of individuals who undertook home improvements in the past 18 months reporting issues, including builders disappearing after receiving upfront payments. A survey cited by the government indicated that customers lost more than £10 billion in 2024 due to unfair practices in home and garden maintenance services.
Under the new scheme, customer payments will be held in an account and released in stages as project milestones are met. NFB's director of policy, Adas Rico Wojtulewicz-Richmond, proposed a 'passport' system for projects to track work quality and improve industry standards. Business Secretary Jonathan Reynolds emphasized the government's commitment to protecting consumers and supporting reputable traders.
Critics, including Shadow Business Secretary Andrew Griffith, warned that the initiative could lead to increased paperwork for compliant businesses and called for stronger law enforcement against fraudulent operators. Liberal Democrat business spokesperson Sarah Olney criticized the voluntary nature of the code for tradespeople, arguing that it would not effectively address the issue of rogue builders.
In addition to measures targeting rogue tradespeople, the government plans to regulate private bailiffs in England and Wales to protect individuals in debt from unfair treatment. Changes will include access to an independent complaints process and the establishment of professional standards for bailiffs. Sarah Sackman, minister for courts and legal services, highlighted the importance of maintaining high standards in the bailiff profession.
A Freedom of Information request by Which? last year revealed that understaffing in trading standards teams has contributed to an increase in scams and the sale of dangerous products.