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Complaints to Water Watchdog Increase by 84% Amid Rising Bills
Complaints to the Consumer Council for Water about water companies in England and Wales rose by 84% in one year, reaching a total of 15,115. The increase is attributed to customer dissatisfaction with rising bills, which have been permitted to increase by 36% by the regulator Ofwat from 2025 to 2030. Thames Water and South West Water received poor ratings for complaint handling, while Portsmouth Water and Bristol Water were recognized as the best performers.
Companies
Thames Water
South West Water
Portsmouth Water
Bristol Water
Water UK
People
Mike Keil
David Bird
Our neutral summary
Complaints to the Consumer Council for Water about water companies in England and Wales rose by 84% in one year, reaching a total of 15,115. The increase is attributed to customer dissatisfaction with rising bills, which have been permitted to increase by 36% by the regulator Ofwat from 2025 to 2030. Thames Water and South West Water received poor ratings for complaint handling, while Portsmouth Water and Bristol Water were recognized as the best performers.
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