A customer at Applebee's raised concerns about the suggested gratuity on his bill, which was calculated based on the after-tax total. The customer noticed that the suggested tip of $11.30 on a $49.49 bill exceeded the expected 20% tip of $9.90. Robert Mahon, a restaurant expert, highlighted the need for transparency in how suggested gratuities are calculated.
Key facts
- The suggested tip was $11.30 on a $49.49 bill.
- A 20% tip on the subtotal would be $9.90.
- The kiosk calculated tips based on an after-tax total of $56.50.
- Robert Mahon stated that gratuities should be based on the pre-tax amount.
- Mahon emphasized the importance of transparency in suggested tipping.
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