Ford's Garage is considering changes to its 20% service charge policy after customer feedback indicated some dissatisfaction. The policy, currently in a trial phase at five Florida locations, aims to provide higher wages for employees and support a commission-based compensation structure. Franchise president Billy Downs acknowledged the mixed reactions from customers, while Marc Brown, president of the franchisee, noted that most diners have accepted the charge. Ongoing discussions about the policy's future are taking place.
Key facts
- Ford's Garage is testing a 20% service charge at five Florida locations.
- The policy aims to increase employee wages and support equitable compensation.
- Most customers have accepted the service charge, but some have expressed dissatisfaction.
- The charge is disclosed to customers before ordering.
- Discussions about the policy's future are ongoing.
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