Salesforce announced the acquisition of Fin, an AI customer service platform, for $3.6 billion. The company aims to leverage Fin's team and technology to enhance Agentforce, its existing enterprise platform designed for businesses to create custom AI agents that automate various tasks.
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Salesforce acquires AI customer service platform Fin for $3.6 billion
Salesforce has acquired the AI customer service platform Fin for $3.6 billion. The acquisition is intended to bolster Salesforce's Agentforce platform, which allows businesses to develop custom AI agents for task automation.
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Salesforce acquires AI customer service platform Fin for $3.6B
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Salesforce acquires AI customer service platform Fin for $3.6 billion