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Virgin Media has been fined £28 million by the UK regulator for mishandling millions of customer calls related to contract cancellations. The issue persisted over nearly three years, affecting customer service and satisfaction.
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Virgin Media has been fined £28 million by the UK regulator for mishandling millions of customer calls related to contract cancellations. The issue persisted over nearly three years, affecting customer service and satisfaction.
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Virgin Media fined £28m for preventing customers from cancelling contracts
Virgin Media fined £28 million for mishandling customer contract cancellations