The UK regulator has fined Virgin Media £28 million after finding that millions of phone calls from customers attempting to cancel their contracts were likely mishandled over a period of nearly three years. The regulator's investigation revealed that the company did not adequately process cancellation requests, leading to significant customer dissatisfaction.
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Virgin Media fined £28 million for mishandling customer contract cancellations
Virgin Media has been fined £28 million by the UK regulator for mishandling millions of customer calls related to contract cancellations. The issue persisted over nearly three years, affecting customer service and satisfaction.
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Virgin Media fined £28m for preventing customers from cancelling contracts
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Virgin Media fined £28 million for mishandling customer contract cancellations