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Emerging evidence suggests that AI is beginning to affect white-collar jobs, especially in customer service. The integration of AI technologies in this sector is being observed for its implications on employment.
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Emerging evidence suggests that AI is beginning to affect white-collar jobs, especially in customer service. The integration of AI technologies in this sector is being observed for its implications on employment.
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Customer service emerges as an early test of AI’s impact on jobs
AI's Impact on Customer Service Jobs Begins to Surface